Returns & Exchanges

At Dorsanee Hair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for products in their original, unaltered condition. Please ensure all lace remains uncut and the hair is in its original packaging to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email within 30 days of receiving your order to provide your order number and the reason for your return.

• 2.
  Quality Verification

  Submit clear photos of the hair extensions, including the lace and bundle ties, to confirm the item is in its original, unworn state.

• 3.
  Ship the Package

  Once approved, securely pack the items and ship them to the provided return address using a trackable shipping service.

• 4.
  Refund Processing

  After our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.